Using chatbots in your social media allow your business to stay one step in front of your competition. They will help you communicate with your customers, as well as increase your social media engagement, and effectiveness. This will bring you more conversations, leads and customers.
Up Your Social Media Game With Chatbots
Provide Intelligent Assistance
Your audience is contacting you via social media as it is an easy-to-use communication channel that can be accessed from anywhere, on a variety of devices. There are two types of bots: rule-based ones and artificial intelligence-powered ones. Because rule-based bots require an exact command input, consumers will likely lose patience and give up as soon as it does not detect the flow of the conversation. Making your bot intelligent will help you better communicate with your customers, as well as increase your social media engagement, and its effectiveness.
Implement Your Chatbot Across All Possible Platforms
It started with Facebook Messenger chatbots, but now chatbot agencies are allowing companies to receive bots that can be used on Twitter, Kik, Slack, WeChat, and many others. Agencies such as the Chatbots Marketing Agency make it easy to get a chatbot for your online marketing or customer service. Customer support bots can boost your business by:
- Working seamlessly with Facebook Messenger and comments
- Pushing offers and promotions on demand
- Taking orders from Facebook
For the first time ever, messaging apps have surpassed social media apps in usage. This marks a critical point in consumer behavior, so adapting chatbots now will pave the way for future success.
Create a consumer resource on your audience’s preferred platform.
Many bots today are used as a consumer resource, offering information such as weather updates based on a person’s zip code. This is not only valuable to your audience because they get the information they want quickly, but also, a great way for you to generate data about your customers. These types of bots allow you to learn a mound of information about your customers. For example:
- Product preferences
In effect, you are reaching out to your audience and gathering information about them on their preferred communications channels and social media messaging services.
Use email integration to build nurturing campaigns.
Chatbots are versatile tools and can be integrated with email in order to create nurturing campaigns. Lead nurturing is key to moving leads down your sales funnel, and chatbots will collect valuable information that will tell you when to deliver relevant content to your consumers. Before you create your nurturing campaign, make sure your answer these questions:
- Have you set a tangible, measurable goal?
- Have you created target personas?
- Do you already have relevant content to share with your clients?
By continuously interacting and engaging with customers, chatbots can improve the chances of converting prospects into leads.
Publish your content directly to your audience.
Chatbots are an effective marketing and distribution channel because they can deliver personalized messages and content to your audience. Your chatbot will distribute your content to consumers based on their interests and preferences. This, in turn, will drive more traffic to your website, and if implemented properly, increase conversion rates.
Correlate it with your sales process.
Companies that have online shopping carts should create a bot that works as a sales assistant. Not only can chatbots usher your clients during the sales process, they can also upsell and cross-sell to them. Chatbots give your clients exclusive attention and advice during the sales process, answering any questions about your product, price, or shipping. Based on client selections, chatbots can then offer additional product suggestions that may spark consumer interest and easily rebuttal any objections your customer may have with buying more than they originally intended. In addition to the above, platforms like Chattypeople will allow you to monetize your social media and messaging apps right off the bat. Aside from being able to place orders through Facebook Messenger and comments, many chatbot tools integrate with the most popular online payment wallets such as Paypal.
Use chatbots as an analytical tool and optimize it for conversions.
Like most digital marketing platforms, chatbots bring a huge amount of data to the table. Keep a close eye on your chatbot’s metrics because they will give you insightful information about your consumer’s behavior. Chatbot analytics are still a relatively new set of metrics available, so there is a lot of learning to do. By testing different message variations, you’ll be able to select the most effective conversations to have with your clients and create a conversion-optimized bot.
Integrating such a new tool in an already defined mix can seem daunting, but by using the tips outlined above you’ll be a leader in the chatbot movement. Using chatbots in your social media mix is the perfect way to get ahead of the game and stay one step in front of your competitors.