Surveys conducted have shown that employees who leave companies often do so for one of two reasons: poor management and/or poor company culture.
Company culture is a hot topic but how many do truly understand what it means and how to make the most of it?
Employees and managers alike all feel the effects of a company’s culture daily. Having a productive, pleasant workplace reduces stress and keeps everyone on the same page.
In addition, having established patterns and practices helps create effective daily operations. These improve productivity, reduce errors, and increase company loyalty.
Defining Company Culture
The culture of a company can refer to the working environment but also the philosophy, vision, and mission of the company itself.
Experts agree that company culture is a composite of management practices and the atmosphere in the workplace that affects your business success, efficiency, and image. Everyone agrees that creating a solid company culture is a necessity for any business.
Employees need consistency and solid development of the organization’s culture can provide that.
There are a lot of tools you can use to aid in improving the work environment of your organization.
Chatbots are a great place to start.
The first thing that pops to mind regarding chatbots is customer service automation, but chatbots can do much more.
What is a Chatbot?
A chatbot is an artificial intelligence (AI) tool that interacts with your customers, clients, and/or employees.
These applications are text-based, using basic language to conduct inquiries that resemble a human-to-human conversation.
Some chatbots are capable of “learning” from their experiences or the human agent, such as hybrid AI-powered Chatbots. Most, however, provide limited data-driven, rule-based responses and questions for things like customer service, technical support, and even fashion advice.
The benefit vs. cost discussion here is the same as for implementing any communications tool for your employees: you’re giving employees freedom from dealing with answers or handling mundane and repetitive tasks, and more time getting things done and making a difference.
How Can Chatbots Improve Organization?
There aren’t hard-and-fast rules on how to use chatbots or what you should do with them. However, as with anything, there are some ways to implement this tool that will work better than others.
Chatbots automate repetitive tasks and streamline standard processes.
This saves time and effort and makes employees feel more valued because they can spend their time on more complex tasks.
Here are some ways to use them:
Internal Chatbots for Employee Inquiries and Support
Your company’s IT department does a lot more mundane employee-related task work throughout the day than you might realize.
Your HR department might be swamped with inquiries, or your employees might need a quick update on certain parts of the project but don’t wish to disturb their colleagues. Here’s how chatbots can help with internal operations:
Internal IT Support
Simple tasks like password reset, application or database access, email server issues, and other IT hurdles can often bog down the IT team when they could focus on other tasks for the organization.
These simple IT issues disappear with the use of a chatbot. You can even implement a chatbot that covers all basic issues and then escalates the employee to an actual IT team member for more complex issues, as they arise.
In the same vein as tech support, a lot of companies struggle with benefits support. For smaller companies, when the HR department is just one or two people managing all the Human Resources issues, automated benefits support can provide a valuable tool for employees.
They can get the information they need and your HR team won’t feel overwhelmed with requests or need support during busy times, such as open enrollment season.
Using chatbots for general internal communications and project management helps keep all employees on the same page.
Chatbots for virtual collaboration and communication are a great way to use them. Teams and employees can keep in touch with each other, share the status of various projects, and ask questions as needed.
It’s like a team meeting, but it goes on all day, every day. When your employees feel this kind of support and communication, it will make a big impact on your culture.
External Chatbots For Customers
Taking better care of your customers will improve your company’s culture. Your employees will feel better about the work they are doing and know that they are giving the customer the best service possible.
Today’s consumer wants a more personalized online experience, but that doesn’t mean that it has to involve an actual person.
Using chatbots, companies can take employees away from mundane tasks and put their skills to use in a more valuable role. We can use chatbots with customers for things like:
● Business/organizational inquiries (address, operational hours, services, price quotes, etc.)
● Customer service and support
● Technical support
● Corporate newsbots
● Requesting concierge services
The idea here is to provide better customer engagement and support with easy access to simple Q&A topics while also delegating and automating the more complex issues so that a human agent can handle them.
Chatbots Improve Employee Engagement
Many people want to jump on the “automation taking over is bad” bandwagon, but the fact of the matter is that AI solutions like chatbots are far more valuable than dangerous to your organization.
Employees will feel more valued both through the internal and external use of chatbots.
Plus, you can save hundreds of man-hours, avoid hiring extra interns and assistants, and give your employees more engaging, value-added work that will make them feel like an important part of the team.
Embrace Chatbots and Other Automation Practices
Bad company culture and poor organizational practices are valid reasons for employees to leave a company.
You can solve many issues with automation options like chatbots.
They help you by streamlining tasks, improving communication, and providing your employees and customers alike with better resources, tools and higher quality work