Presently, while most of the online world either utilizes chatbots or if nothing else thinks about utilizing them, there are the individuals who are as yet questionable of whether they need this pattern, regardless. Needs Help? Call us today!
One of the greatest innovations that the improvement in the field of AI has brought to the business world is more efficient and more sophisticated chatbots. Now, while the majority of the online world either uses chatbots or at least considers using them, there are those who are still uncertain of whether they need this trend, to begin with. With that in mind and without further ado, here are the top seven reasons why investing in chatbots in 2019 is most definitely worth your while.
1. The last chance to get on board
The first thing you need to understand is the fact that about 80 percent of businesses aim to implement chatbots by the year 2020. This means that 2019 is the last year for you to catch up unless you want to be left behind. Even today, the majority of people are expecting a chatbot, which means that failing to deliver on this front might mean letting some of your audience down. Most importantly, if you don’t have a chatbot while all of your competitors do, it will be a lot easier for your audience to make an unfavorable comparison.
2. Outperforming mobile apps
One of the biggest questions in the present-day business world is one of apps vs chatbots. Sure, at the moment, apps still may seem like a dominant trend, yet, this isn’t likely to stay true in the future. When it comes to driving sales, apps are still undisputed but as many as 67 percent of all businesses believe that it won’t take long until chatbots take over. This is due to their sheer practicality and a fact that’s a lot easier to develop a decent chatbot than a high-end application.
3. Industry dependent
Naturally, AI chatbots aren’t equally as represented in every industry and there are some fields where these trends are a lot more likely to make a splash. For instance, in online retail, healthcare and telecommunications, the acceptance of AI chatbots by customers is between one-third and one-quarter. The numbers are also in favor of these chatbots in the field of banking, financial advice and insurance. This is why representatives of these industries need to pay even closer attention to the situation as a whole.
4. Drastically cutting down business costs
Another survey claims that by the year 2022, chatbots are expected to cut down the costs of doing business by staggering $8 billion. First of all, chatbots can reduce your need for paid staff, which is a direct way of saving money on your company’s operational expenses. Chatbots don’t take a day off, they don’t go on sick leave and they’re there 24/7. With that in mind, implementing a chatbots system is an investment that’s even worth considering online loans for, due to the fact that it provides an outstanding ROI.
5. Not a replacement for human operators
Perhaps the biggest fear of chatbots is the idea that they’ll somehow replace human operators, thus contributing to the problem of unemployment or even dehumanize the industry. This, on the other hand, is simply not true. Chatbots are there simply to provide immediate and thorough assistance where it is possible but they are not meant to ever completely replace human-operated customer service. Chatbots aren’t humans so they are not always 100% certain about a question and might fail if asked a complicated question. For that, a hybrid Agent+AI systems make sense where the Agent trains the AI during the operational process and the chatbot becomes smarter by every completed interaction. If anything, they’re there to make it more efficient, thus working to everyone’s benefit.
6. They’re passing the Turing test easier and easier
One of the questions that entrepreneurs keep repeating is whether or not people want to talk to a chatbot. What they fail to understand is that, in the nearest future, it will be completely impossible to tell the difference. An inventor Ray Kurzweill claims that if this trend continues, by the year 2029it will be completely impossible to distinguish between a chatbot and a real person. Now, add to this all the money-saving perks that we’ve discussed in one of the previous sections and what you’ve got is perhaps the most compelling reason why investing in chatbots is a great idea.
7. People no longer care
In the past, there was a stigma that people don’t want to talk to robots but are, instead, interested in communication with an actual human being. This is no longer the case, seeing as how as many as 40 percent of all consumers don’t actually care if they’re talking to a real person or a chatbot. This is only natural, seeing as how present-day chatbots have the necessary tools to address their problem just the same. In other words, customers only care about what is there for them. On this front, chatbots are more than capable of delivering.
The very last thing you need to understand is that all of these advantages may make this trend nearly impossible to ignore. Not only is this a way of saving money and providing a better customer experience but it’s also a hazard to miss out on this opportunity. This is because this would mean losing some of your competitiveness and being left behind. In other words, in a couple of years, implementing chatbots into your operations may not even be mandatory. On the other hand, pioneering in this trend certainly has its benefits.